FAQ

Nursery:

1. The 12x20 is our most popular size for a chair in a nursery!
2. You can also use the 12x20 or the 12x16 option in a crib.
3. We love our crib skirts for your Nursery and accompany them with our bolster pillows for standard size cribs.

Twin Bed:

1. You can put a 12x20 size pillow in front of a standard sham a euro size pillow.
2. You can put a 16x24 size in front of a standard sham for a bolder look.

Day Bed:

1. A 14x36 size is a nice long lumbar that can go in front of standard shams, euro shams or 22x22 throw pillows.
2. A 16x24 size can also be a large enough scale pillow to accompany accent pillows behind it.

Full/Queen Bed:

1. You can put a 12x20 in front of a few 22x22 throw pillows on the bed.
2. A 16x24 size can also be a large enough scale pillow to accompany accent pillows behind it.
3. A 14x36 size is a nice long lumbar that can go in front of standard shams, euro shams or 22x22 throw pillows.

King Bed:

1. A 16x24 size can also be a large enough scale pillow to accompany accent pillows behind it.
2. A 14x36 size is a nice long lumbar that can go in front of standard shams, euro shams or 22x22 throw pillows.

You can cancel your order up to 24 hours after purchasing as after 24 hours we may have already started preparing your item.

Due to the nature of our embroidered and personalized items, we recommend hand wash and spot cleaning to avoid wear and tear of the embroidery. Do not put your pillow covers in the washer or dryer.

Our baby outfit sets can be machine washed and dried but remember to close the magnets on the outfit prior to putting it in the machine.

Our non-embroidered pillow covers & crib skirts can be washed but we still suggest letting them air dry to avoid unexpected shrinkage. To ensure they look their best we suggest steaming or ironing and startch can be used if desired.

You can find the status of your order by putting in your email and order number to this page - Order Status.

Unfortunately we do not take customer provided items. We would hate to ruin an item we cannot replace. On the bright side - we've curated what we think is a versatile option of colors so we're sure you can find something for your space!

We accept custom fabric for the letters on our Applique pillows. You can choose 'BYOF' (bring your own fabric) option when ordering and you will be prompted with instructions. In general we need at least a 12x12 in piece of the fabric + you can mail it to the following address.

Rooney Home
PO Box 6
Wilmette, IL 60091

We try to post pictures and save stories on our instagram as much as possible to show a variety of combinations we have done. @shoprooneyhome Unfortunately we just haven't done every combination out there but hoping with some of our examples + the mock up functionality when ordering you can envision where needed! If you need assistance with colors feel free to reach out to us at info@shoprooneyhome.com

A majority of our items are made to order. Therefore, items are non-returnable / non-refundable unless there is a defect. Please contact us if there is a problem with any product that you receive within 2-3 days of receipt. If you are returning due to a defect, item(s) MUST be returned in its original packaging, otherwise you will not be refunded.

In order to return an item please send an email to 

info@shoprooneyhome.com

and include the following information :

Order number
Image of defect
Reason for return

We do accept exchanges on our non-personalized items. If you choose to exchange a product, item(s) must be returned in their original packaging, otherwise we will be unable to accept the exchange. Note you will be receive the full amount minus the cost to ship the items back towards store credit.

To exchange please send an email within 5 days of receiving your order to 

info@shoprooneyhome.com

and include the following information:

Order number
Reason for Exchange
Items you would like to exchange (must be equal or lesser value, otherwise you will be charged for the difference)